Policies

Terms:
All orders must be paid in full before shipping. We accept all major credit cards or certified checks as method of payment. Merchandise held in the warehouse for more than 15 days at a customers request will require a 50% deposit.

Availability of Stock:
Due to our large factory we do have most items in many colors in stock & in large quantities. Commercial Seats does not guarantee availability of all items shown on this website. Certain items may be discontinued by our manufacturer without notice. We will try to keep the website as current as possible.

Shipping:
In stock items are usually shipped within 2 weeks of your order. Shipping & Handling charges will be calculated at checkout & are for Continental U.S.A. only. Orders to the Pacific Northwest States such as California may incur additional shipping charges. If your shipping charge will be higher than stated we will email you for confirmation BEFORE processing your order. All merchandise should be inspected by the consigner upon arrival. The carrier (freight or trucking company) is responsible for the safe delivery of goods. If boxes arrive damaged please refuse the shipment & contact Commercial Seats.

Returns:
No merchandise can be returned without prior authorization from Commercial Seats. All returns are subject to a 15% restocking fee (20% restocking fee for Hand painted Collection.) unless the error is ours. If a defect is noticed, it should be reported to Commercial Seats within 10 days of arrival. We will be happy to send you a replacement at no charge.

How to return an item:

1. Contact Commercial Seats.com customer service department by phone or e-mail to obtain a return number.
2. Mark the box clearly with return authorization number.
3. Ship the item back via UPS/DHL or USPS to the address given to you by our representative.

Commercial Seats is not responsible for returns that are lost or misdirected in shipping. We can only credit you for items received back in our warehouse after inspection. Shipping and handling charges are non-refundable.

Most 24”counter stools are non- returnable (except for damage) since they are custom cut.

Closeout items are non-returnable.

Items Returned More Than 30 Days After Receipt Will Not Be Refunded.